Refund Policy

Right of revocation

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

If you make use of your right of revocation as a consumer, you will have to bear the regular costs of the return shipment.

For the rest, the regulations apply to the right of revocation as reproduced in detail in the following

Cancellation policy

Right of revocation

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day

-on which you or a third party named by you – who is not the carrier – have taken possession of the goods, if you have ordered one or more goods as part of a unified order and these are delivered uniformly;

– on which you or a third party named by you – who is not the carrier – have taken possession of the last goods, if you have ordered several goods as part of a unified order and these are delivered in a single consignment.

In order to exercise your right of revocation, you must inform us [SmartNanotubes Technologies GmbH, Dresdner Str. 172, 01705 Freital, Germany, Tel. no. +49 351 85073684, Email: info@smart-nanotubes.com] in a clear statement (e.g. a letter sent by post, a fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

In order to comply with the revocation period, it is sufficient that you send notification of the exercise of your right of revocation before the revocation period expires.

Consequences of revocation

If you revoke this contract, we are obliged to reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your decision to request a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us (SmartNanotubes Technologies GmbH, Dresdner Str. 172, 01705 Freital, Germany) without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if such loss in value is caused by handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Reasons for exclusion or expiry

The right of revocation does not apply to contracts

– for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;

– for the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which cannot be delivered sooner than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

– for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of revocation shall expire prematurely in the case of contracts

– for delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

– for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;

– for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.

 

Sample revocation form

(If you wish to revoke the contract, please fill out this form and send it back to us).

– To SmartNanotubes Technologies GmbH, Dresdner Str. 172, 01705 Freital, Germany, e-mail address: info@smart-nanotubes.com:

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/

the provision of the following service (*)

  • Ordered on (*)/ received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of paper communication)
  • Date

(*) Delete where inapplicable.